Professional Support for Processors and Microcontrollers | NXP Semiconductors

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We offer professional support for your platform development when designing with Arm^® technology-based solutions, including Kinetis^® MCUs, Layerscape, QorIQ, LPC, i.MX and i.MX RT applications processors.

Professional support goes beyond our complimentary standard support providing you with a direct link to knowledgeable NXP specialists who are dedicated to accelerating your time to market.

Resolve issues, answer questions with NXP product experts
Hotfixes and customer platform support
Available in multiple packages to suit your production budget and size

Whether you are just getting started or are deep into your development project, it's easy to get the support you need, when you need it. Simply purchase the plan that offers the number of support hours you need, to get started.

Software Details

Features

Priority response on critical issues
Access to expert support engineers
Personalized and private web portal
Dedicated support manager to ensure rapid resolution

Supported Devices

Expand All

Products
- Archived
  - mWallet 2GO
    - P2040
    - MPC823E
    - P5040
    - P3041
    - LS2085A
    - MPC857DSL
    - MPC8568E
    - MPC823
    - P4080
    - MPC857T
    - MPC862
Processors and Microcontrollers
- Arm Microcontrollers
  - i.MX RT Crossover MCUs
- Legacy MCUs/MPUs
  - PowerQUICC^®III (85xx)
    - MPC8544E
    - MPC8547E
    - MPC8545E
    - MPC8548E
    - MPC8572E
    - MPC8543E
    - MPC8533E
    - MPC8555E
    - MPC8569E
    - MPC8560
    - MPC8535E
    - MPC8541E
  - PowerQUICC^® II (82xx)
    - MPC8264
    - MPC8275
    - MPC8265
    - MPC8270
    - MPC8255
    - MPC8266
    - MPC8272
    - MPC8247
    - MPC8250
    - MPC8260
    - MPC8271
    - MPC8248
    - MPC8280
  - PowerQUICC^® I (8xx)
    - MPC859T
    - MPC880
    - MPC870
    - MPC866
    - MPC852T
    - MPC875
    - MPC860
    - MPC885
    - MPC855T
    - MPC859DSL
    - MPC853T
    - MPC850
  - PowerQUICC^® II Pro (83xx)
    - MPC8379E
    - MPC8323E
    - MPC8315E
    - MPC8349E
    - MPC8309
    - MPC8313E
    - MPC8378E
    - MPC8360E
    - MPC8358E
    - MPC8321E
    - MPC8314E
    - MPC8321
    - MPC8323
    - MPC8308
    - MPC8377E
    - MPC8306
    - MPC8347E
    - MPC8343E
- Arm Processors
  - i.MX 8 Series Applications Processors Multicore Arm^® Cortex^® Processors
    - iMX8XLite
    - IMX8MPLUS
    - i.MX8M
    - i.MX8
    - i.MX8X
    - i.MX8MMINI
    - i.MX8MNANO
    - i.MX8ULP
  - Layerscape^® Processors
    - LA12xx
    - LS2084A
    - LS1020A
    - LX2162A
    - LS2088A
    - LS1012A
    - LS1046A
    - LX2160A
    - LS1028A
    - LS1043A
    - LS1021A
    - LS1088A
    - LS1024A
    - LA9310
  - i.MX 7 Series Applications Processors: Multicore Arm^® Cortex^®-A7, Cortex-M4
    - i.MX7D
    - i.MX7S
    - i.MX7ULP
  - i.MX 6 Series Applications Processors: Multicore, Arm^® Cortex^®-A7 Core, Cortex-A9 Core, Cortex-M4 Core
    - i.MX6SL
    - i.MX6DP
    - i.MX6UL
    - i.MX6SLL
    - i.MX6SX
    - i.MX6DL
    - i.MX6Q
    - i.MX6ULL
    - i.MX6D
    - i.MX6QP
    - i.MX6S
- Power Architecture
  - QorIQ^® Processors Based on Field Proven Power Architecture Technology P-Series
    - P1021
    - P2020
    - P1024
    - P1025
    - P5020
    - P1010
    - P1022
    - P1023
    - P1020
  - QorIQ^® Processors Based on Power Architecture Technology T-Series
    - T4240
    - T1042
    - T1040
    - T1024
    - T2080
  - QorIQ Qonverge^® Platform: Baseband Processor
    - B4860
    - BSC9132
    - BSC9131
    - B4420

What isn't covered

What isn't covered under Professional Support Agreements:

Any kind of development project. NXP distinguishes between support and development work. The company offers different business arrangements for development projects.
No IP of any kind
Silicon fabrication or silicon development process, or anything that would interrupt Silicon Hardware design engineers

Why Professional Support

Professional Support Advantage

Solving difficult problems. Recently, we solved RCW issues, IC substitution issues, DDR setup issues, incorrect bypass cap issues and more.
Schematic reviews. We provide the right set of eyes to review your design.
Layout reviews
'Spot Training' - We'll create custom training per your request within reason and deliver via Skype - for example, life of the packet or setting up FMAN
Minor uboot modifications and uBoot tuning
Setup verifications for almost anything - for example RCW serdes validation, DDR configuration, SEC descriptor, and more
Throughput problems - for example one customer freed an entire CPU with just a little help from us.
Emergency boot - for example using priority support, NXP experts once booted a customer board without a console port.
Numerous Linux assistance projects - for example helping to write Yocto recipes.
NXP software experts can provide scoping efforts for large software projects via priority support agreements.