Layerscape 1012A, LS1024A, LS1043A, and LS1046A Processor Support Plans | NXP Semiconductors

Automotive

Industrial

Consumer

Technologies

Layerscape 1012A, LS1024A, LS1043A, and LS1046A Processor Support Plans

QORIQ-LS1-SUPPORT Active

Roll over image to zoom in

NXP® support plans for LS1012A, LS1024A, and LS1043A communications processor software are available for all customers. The described support plans apply to NXP's application solution kit (ASK) for LS1012A, LS1024A, and LS1043A communications processors. NXP offers two tiers of software support plans for these products, allowing customers to tailor the level of support to their project's continuing needs.

These support plans provide our customers with access to NXP's world-class support infrastructure and to new software releases as they become available. These new software releases include many key product updates and feature additions.

Included in all of the support plans is a customer-specific issue tracking system (via voucher), which is unique to every customer's project and facilitates interaction with NXP's software support personnel and engineering community worldwide.

Features

  • Priority in front of ALL unpaid support
  • Bypasses generic non-Linux® ASK support staff
  • Next-business-day engagement with Linux software experts
  • Engagement maintained until a resolution has been made
  • Resolutions usually include:
    • Research and answer
    • Workaround recommendations/suggestions
    • Clear identification, acknowledgment, and support on identified bugs in the software
  • Engagement with ASK development activities
  • Software support plan periods* begin when the voucher ID is provided to the customer.
  • A support plan is applicable to each independent project within the customers’ organization.
  • Support plan payments should be renewed annually.
  • Unused hours do not carry over to the next annual support plan period.
  • Support plan fees apply only to standard software features, as identified in the LS1012A, LS1024A, and LS1043A processor software features description documents. Additional maintenance fees, as described above, are required for optional features and packages.
  • Customers will be charged a $30,000 re-engagement fee if there is a lapse between support plan periods.

Supported Devices

  • LS1024A: Layerscape® 1024A Dual-Core Processor
  • LS1012A: Layerscape® 1012A Low Power Processor
  • LS1043A: Layerscape® 1043A and 1023A Processors

System Requirements

Y true 0 SSPQORIQ-LS1-SUPPORTen 1 Fact Sheet Fact Sheet t523 1 en_US 1 1 5 English NXP support plans for LS1012A, LS1024A and LS102MA communications processor software are available for all customers. The described support plans apply to NXP’s application solution kit (ASK) for LS1012A, LS1024A and LS102MA communications processors. NXP offers two tiers of software support plans for these products, allowing customers to tailor the level of support to their project’s continuing needs. 1410448423736698832523 SSP 1.8 MB None None documents None 1410448423736698832523 /docs/en/fact-sheet/LS102PSPFS.pdf 1844996 /docs/en/fact-sheet/LS102PSPFS.pdf LS102PSPFS N N 2016-10-31 LS1012A, LS1024A and LS102MA Processor Support Plans - Fact Sheet /docs/en/fact-sheet/LS102PSPFS.pdf /docs/en/fact-sheet/LS102PSPFS.pdf Fact Sheet N Y 736675474163315314 2024-10-16 pdf N en Oct 16, 2024 Fact Sheet t523 Fact Sheet Fact Sheet Y N LS1012A, LS1024A and LS102MA Processor Support Plans - Fact Sheet false en_US en false 0 QORIQ-LS1-SUPPORT downloads en true 1 Y SSP Fact Sheet 1 /docs/en/fact-sheet/LS102PSPFS.pdf 2016-10-31 1410448423736698832523 SSP 1 Oct 16, 2024 Fact Sheet Fact Sheet NXP support plans for LS1012A, LS1024A and LS102MA communications processor software are available for all customers. The described support plans apply to NXP’s application solution kit (ASK) for LS1012A, LS1024A and LS102MA communications processors. NXP offers two tiers of software support plans for these products, allowing customers to tailor the level of support to their project’s continuing needs. None /docs/en/fact-sheet/LS102PSPFS.pdf English 1844996 None Fact Sheet 2024-10-16 N /docs/en/fact-sheet/LS102PSPFS.pdf LS1012A, LS1024A and LS102MA Processor Support Plans - Fact Sheet /docs/en/fact-sheet/LS102PSPFS.pdf documents 736675474163315314 Fact Sheet N Y en None Y t523 pdf 5 N N LS1012A, LS1024A and LS102MA Processor Support Plans - Fact Sheet 1.8 MB LS102PSPFS N 1410448423736698832523 true Y Softwares

Documentation

Quick reference to our documentation types.

Filters

1 document

Compact List

Hardware

Quick reference to our board types.
Filters

1 hardware offering

  • SES-LS1012A (Grapeboard)
    Evaluation and Development Boards

    SES-LS1012A (Grapeboard)

    The Scalys SES-LS1012 (Grapeboard) is the Smallest, Most Advanced and Secure (I)IoT and Edge Computing Device available on the market.
    SES-LS1012A (Grapeboard) By Scalys BV Gold Partner

To find a complete list of our partners that support this software, please see our Partner Marketplace.

Related Software

Quick reference to our software types.

Filters

1 software file

Note: For better experience, software downloads are recommended on desktop.

Support

What do you need help with?

  • Narrow your search
Search