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Find answers to common questions about the Buy from NXP and Sample programs including ordering, payment, shipping and returns.
NXP does not ship partial orders. If we do not have enough stock on hand to cover the entire quantity ordered for a particular device, the order queue for that device will be scheduled based on an anticipated availability date on which we expect to have enough stock to ship. For more information, please refer to the separate page on Product Availability, Shipping Method and Delivery Expectations.
You may order any product from our website when you see either the “Add to cart” button or the “Add to cart” icon.
Not all NXP products are available for sale on our website. If you find a product that is not available for purchase directly from NXP, please find the "Order from Distributor" button Order from Distributor or, if there is none, by contacting your local distributor by phone.
Boxed software/physical shipment:
If you purchased a boxed software product (physical shipment), your registration code should be located on the registration card included in the product box.
Downloadable software:
If you purchased a downloadable product, your download file and registration code should be in your order history under the order number that you placed online. You may access your order history by signing in at nxp.com and navigating to your orders section under My NXP Account > Orders . When you click on your order number, you will be able to view the details of your order. Then click on the "Download/Register" link. If the link is missing in your order details, or the download file or registration code is not present when you click on the link, please Contact an NXP Representative for assistance. For additional help with download product purchases, click here.
Registration Code:
Please note that a registration code will not appear in your order history until your order has cleared our export-compliance screening process. If you are still not seeing a registration code in your Orders, please Contact an NXP Representative for assistance.
Registration problems:
If you are having difficulty registering your product, you did not receive your key/license after registering your product at Licensing and Registration, or if you encounter an error message or other issue, please email license@nxp.com for assistance. You may also consult the Licensing and Registration FAQ on the Licensing and Registration page for additional information.
You may access your order on the Orders tab under My NXP Account. There, you will find a link labeled "Download/Register". When you click the link, a pop-up box will appear with a link to the software file and registration code for the item that you purchased. For additional help with download product purchases, please
click here.
You may register your product(s) by visiting
Licensing and Registration.
Unfortunately, we are unable to offer free shipping on physical copies (USB drive) of free evaluation or special edition software products, however you may download these free of charge from our website.
For free special edition software, please visit our free special edition software page.
Look for the Sample button next to specific devices that may be available as samples. Sample parts are listed on product summary pages (PSPs), part-number search-results pages and parametric search-results pages.
NXP offers samples of products that are active and in production. We offer a broad range of products and all orderable parts on the program are identified with the Sample button . Not all orderable parts are currently available as part of the samples program. If you have questions about the samples program, problems ordering samples online or if you do not see the specific orderable part that you would like to sample, please contact an NXP Representative for more information.
All sample orders are free of product and transportation charges, however, to help manage the rising costs of this program a nominal order processing charge may apply. Certain governments may require the consignee to pay for the duties, tariffs and VAT charges, or if a third-party broker is utilized by consignee for custom clearance, they may require payment.
Yes. In order to provide free samples to our customers, it is necessary to limit the number of sample requests. The limit is set to three line-items on a single order, with a frequency limit of three orders in a 30-day period. Your order history allows you to see how many samples you have requested.
No. Cookies are a means for us to pass and receive data to and from your browser. The next time that you visit nxp.com, your browser will let us know and we will be able to serve your needs more quickly.
This information combined with the device being requested, ship to and ship from locations and other information is used to determine the appropriate export authorization.
We try very hard to ensure adequate inventory, but if a device is out-of-stock (back-ordered), we will advise you of the anticipated shipping date by email, and we will ship your complete order as soon as inventory becomes available. We do not ship partial sample orders. For more information, please refer to the separate page on Buy from NXP Product Availability, Shipping Method and Delivery Expectations.
Accepted forms of payment include Visa, MasterCard, Discover, American Express credit cards as well as PayPal. We also accept wire transfers for orders that exceed $99 USD and purchase orders for orders that exceed $250 USD. Unfortunately, at this time we are unable to accept phone or email orders because our payment-processing services are performed via an automated secure-payment gateway. NXP employees may use an internal charge department number. This option will be subject to review before the purchase is approved.
By choosing the wire transfer payment option, you are required to transmit funds to Moduslink to complete the processing of your order. Your order will be fulfilled when your wire transfer is received by Moduslink (terms are “Due upon receipt”). All funds must be in US dollars. You will be responsible for paying any wire fees to your bank in advance. Wires received for a lesser amount than the total order will be rejected. To avoid any delay, be sure to include your order number payment reference number with your wire transfer.
For Moduslink bank details, please see information in the email confirmation you receive from direct@nxp.com.
NOTE: If payment is not received within 60 business days from the order date, your order will be cancelled. If you have any questions regarding your payment, please contact NXP at direct@nxp.com.
By choosing the purchase order payment option, you are required to email your signed purchase order to direct@nxp.com. Your order will be fulfilled when the funds have been received by Moduslink, (terms are "Due upon receipt".)
NOTE: If payment is not received within 21 business days from the order date, your order will be cancelled. If you have any questions regarding your payment, please contact NXP at direct@nxp.com.
Unfortunately, the payment method selected during the ordering process cannot be changed once the order has been submitted. Our payment services are performed via an automated secure payment gateway; if you need to change your payment method, please Contact an NXP Representative to cancel your order. Then, you can place a new order using the correct payment method.
We cannot accept tax exempt orders at this time. If you are needing to place a tax exempt, please place the order with your local distributor if they can support.
Please e-mail direct@nxp.com in regards to any billing/payment questions.
Please e-mail direct@nxp.com in regards to any billing/payment questions. If you have placed an order already, please provide the order number.
Please verify the details of the coupon and make sure that the offer has not expired. If you are still encountering a problem, please Contact an NXP Representative for assistance.
Unfortunately, coupons are only redeemable at the time of checkout. They may not be applied after your order is submitted. We cannot issue refunds or cash value for coupon amounts.
The production-date calendar uses JavaScript, and you may need to enable JavaScript in your browser. Please follow these instructions to see if it resolves the problem.
FireFox/Mozilla/SeaMonkey:
Tools Menu >> Options >> Content Tab >> check the "Enable JavaScript" option.
Internet Explorer:
Tools Menu >> Internet Options >> Security Tab >> Internet (icon) >> click "Custom Level" button >> scroll and find "Scripting", then find and check boxes that enable "active scripting." then find and check boxes that enable "active scripting."
Opera:
Tools Menu >> Preferences >> Advanced Tab >> click on "Content" >> check "Enable JavaScript" option.
NXP Semiconductors reserves the right to refuse orders for any reason, including (but not limited to) the following: export control, regulations, concerns about misuse, excessive quantity, and/or multiple requests, multiple registrations by the same user and prohibitive duties and tariffs imposed by some countries. If your order is refused, you will be notified by email.
NXP does not ship partial orders. If we do not have enough stock on hand to cover the entire quantity ordered for a particular device, the order queue for that device will be scheduled based on an anticipated availability date on which we expect to have enough stock to ship. For more information, please refer to the separate page on Buy from NXP Product Availability, Shipping Method and Delivery Expectations.
You may request cancellation of your order, provided that it has not already been shipped. If you would like to request an order cancellation, please Contact an NXP Representative. Responses to cancellation requests may take up to 24 business hours.
You may view your order status by clicking on My NXP Account > Orders.
Currently NXP offers two levels of service: Standard or Priority. For an estimate of in-transit time and other shipping information, please refer to the separate page on Buy from NXP Product Availability, Shipping Method and Delivery Expectations.
Yes. Although we automatically populate the shipping address with information from your registration profile, you have the option, during the order process, to enter a different shipping address by selecting the "No" radio button in the Address Details portion of the Shopping Cart. After that, you may type over the pre-populated address fields. You also have the option of saving this alternate shipping address as your new address by clicking on the "Update Profile" radio button available at the bottom of the address form. If you want the address to be used only for a specific order, please do not click on the Update Profile box.
Unfortunately, at this time our carriers cannot deliver to PO, APO or FPO boxes.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Such taxes are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information. Please refer to the separate page on Buy from NXP Product Availability, Shipping Method and Delivery Expectations for additional information regarding VAT/GST, import duties and taxes.
You will receive an "Order shipped" notification email that will contain your tracking number. You can also find the tracking number by navigating to My NXP Account > Orders.
Please Contact an NXP Representative and we will respond to you within 24 hours business hours. Please provide your order number in the subject line for quicker service.
You may view your order status by navigating to My NXP Account > Orders.
You may view your order history and the shipping status of any open orders by navigating to My NXP Account > Orders.
Because samples are offered at no charge, there are no return privileges for samples.
Tools and Software: If you need to submit a warranty (Return for Replacement) request for an NXP development tool or software purchased though Buy from NXP, please visit Returns and Warranty Information and click on the link titled Submit a Tool Warranty Request (Return for Replacement).
Silicon Devices: If you need to submit a warranty request for an NXP silicon device purchased through Buy from NXP, please Contact an NXP Representative for assistance.
Once you have made a purchase on our website, future shipment address information will be auto-completed based on your most recently completed purchase. However, for security reasons and customer protection, your payment information will not be retained. This information will need to be provided with every order.
Buy from NXP e-commerce services are provided by Moduslink, an NXP Semiconductor, Inc., e-commerce reseller. Moduslink is an independent company authorized by NXP to sell "the NXP and third-party products listed on the NXP website." When you purchase from this website, you are buying products from Moduslink subject to the Moduslink Terms and Conditions.
The NXP website is constantly improving. As we address the ease of use and effectiveness of the site, we are also adding new features. We welcome your suggestions, so please feel free to contact us. The best way to ensure that your comments are recorded and reported is to use our Contact NXP Representative interface, but you may also email the Webmaster.
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